ADA Compliance Statement - CampMajor Dog Matching Service
Our Commitment to Accessibility
At PawfectMatch, we are dedicated to ensuring that all individuals, regardless of ability, have equal access to our dog matching services. We are committed to providing an inclusive environment that follows the Americans with Disabilities Act (ADA) guidelines and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Digital Accessibility Features
Our website and digital services incorporate the following accessibility features:
Screen reader compatibility for visually impaired users
Keyboard navigation support for users with mobility limitations
High contrast text options and adjustable font sizes
Alternative text descriptions for all images
Clear and consistent navigation structure
Audio descriptions for video content
Form labels and error identification
Compatible with major assistive technologies
Physical Location Accommodations
Our facilities are designed to be fully accessible with:
Wheelchair accessible entrances and wide doorways
Ramps and elevators where necessary
Accessible parking spaces
Clear pathways throughout the facility
Accessible restroom facilities
Adequate lighting throughout all areas
Non-slip flooring surfaces
Seating areas with various heights and supports
Service Animal Policy
We welcome service animals in all areas of our facilities:
Service animals are permitted in all public and private consultation areas
Staff are trained in proper service animal etiquette and interaction
Designated relief areas for service animals
Water bowls available upon request
Stress-free environments maintained for both service animals and potential adoptee dogs
Dog Matching Process Accommodations
We provide multiple options to make our dog matching process accessible:
In-person, video, or phone consultations available
Extended appointment times for those requiring additional assistance
Documentation available in multiple formats (digital, large print, braille)
Flexible meeting locations to accommodate mobility needs
Remote video tours of our facilities
Personal assistance during the matching process
Modified handling procedures based on individual needs
Staff Training
Our staff undergoes comprehensive training in:
Disability awareness and sensitivity
Proper communication techniques
Service animal recognition and accommodation
Assistive device awareness
Emergency procedures for individuals with disabilities
Alternative format document handling
Basic American Sign Language for common interactions
Communication Support
We offer various methods of communication to meet diverse needs:
Sign language interpretation (with advance notice)
Written communication options
Clear face-to-face communication for lip reading
Simple, clear language in all documentation
Pictures and diagrams to supplement written information
Electronic communication options (email, text, video chat)
Documentation and Forms
All our documentation is available in:
Standard print
Large print
Digital format
Braille (upon request)
Audio format
Easy-read versions with pictures
Feedback and Assistance
We encourage feedback on our accessibility efforts:
Dedicated accessibility coordinator available during business hours
Phone: 1-800-PAW-MATCH
Response time within 24 hours during business days
Anonymous feedback option available
Regular accessibility audits conducted
Continuous Improvement
We are committed to:
Regular review and updates of our accessibility policies
Ongoing staff training and education
Implementation of new accessibility technologies
Regular consultation with disability advocacy groups
Annual accessibility audits
Prompt response to accessibility concerns
Updates to accommodate new assistive technologies
Emergency Procedures
We maintain specific procedures for emergencies:
Visual and audible alarm systems
Emergency evacuation plans for individuals with disabilities
Trained staff for emergency assistance
Clear signage for emergency exits and procedures
Regular emergency procedure drills
Backup power for essential assistive devices
For any specific accessibility needs or questions, please contact our Accessibility Coordinator at accessibility@pawfectmatch.com or call 1-800-PAW-MATCH. We welcome your feedback and suggestions for improving our accessibility services.
This ADA Compliance Statement was last updated on January 13, 2025, and is reviewed annually to ensure continued compliance with all applicable regulations and best practices.
Accessible parking spaces
Clear pathways throughout the facility
Accessible restroom facilities
Adequate lighting throughout all areas
Non-slip flooring surfaces
Seating areas with various heights and supports
Service Animal Policy
We welcome service animals in all areas of our facilities:
Service animals are permitted in all public and private consultation areas
Staff are trained in proper service animal etiquette and interaction
Designated relief areas for service animals
Water bowls available upon request
Stress-free environments maintained for both service animals and potential adoptee dogs
Dog Matching Process Accommodations
We provide multiple options to make our dog matching process accessible:
In-person, video, or phone consultations available
Extended appointment times for those requiring additional assistance
Documentation available in multiple formats (digital, large print, braille)
Flexible meeting locations to accommodate mobility needs
Remote video tours of our facilities
Personal assistance during the matching process
Modified handling procedures based on individual needs
Staff Training
Our staff undergoes comprehensive training in:
Disability awareness and sensitivity
Proper communication techniques
Service animal recognition and accommodation
Assistive device awareness
Emergency procedures for individuals with disabilities
Alternative format document handling
Basic American Sign Language for common interactions
Communication Support
We offer various methods of communication to meet diverse needs:
Sign language interpretation (with advance notice)
Written communication options
Clear face-to-face communication for lip reading
Simple, clear language in all documentation
Pictures and diagrams to supplement written information
Electronic communication options (email, text, video chat)
Documentation and Forms
All our documentation is available in:
Standard print
Large print
Digital format
Braille (upon request)
Audio format
Easy-read versions with pictures
Feedback and Assistance
We encourage feedback on our accessibility efforts:
Dedicated accessibility coordinator available during business hours
Phone: 1-800-PAW-MATCH
Response time within 24 hours during business days
Anonymous feedback option available
Regular accessibility audits conducted
Continuous Improvement
We are committed to:
Regular review and updates of our accessibility policies
Ongoing staff training and education
Implementation of new accessibility technologies
Regular consultation with disability advocacy groups
Annual accessibility audits
Prompt response to accessibility concerns
Updates to accommodate new assistive technologies
Emergency Procedures
We maintain specific procedures for emergencies:
Visual and audible alarm systems
Emergency evacuation plans for individuals with disabilities
Trained staff for emergency assistance
Clear signage for emergency exits and procedures
Regular emergency procedure drills
Backup power for essential assistive devices
For any specific accessibility needs or questions, please contact our Accessibility Coordinator at accessibility@pawfectmatch.com or call 1-800-PAW-MATCH. We welcome your feedback and suggestions for improving our accessibility services.
This ADA Compliance Statement was last updated on January 13, 2025, and is reviewed annually to ensure continued compliance with all applicable regulations and best practices.